Customer Service Questions

On this page you will hopefully find the answer to some of the more commonly asked questions with respect to accessing the Re-Awakening the Sacred Self online global conference. If you are not able to find the answer to your question here, please do not hesitate to reach out to me.

I didn’t get my Welcome Email

All Welcome Emails are set up to be sent automatically to you upon registration. If you have not received yours, please check your SPAM, JUNK, BIN folders as well as PROMOTIONS or SOCIAL folders if you are using a genetic email such as Gmail, Hotmail or Yahoo. If you still have not received this email, you may need to re-register with another email address. Make sure that you “white list” my email address to ensure that my emails do not end up in any of these folders.

Do I need to install any specific software?

No. Re-Awakening the Sacred Self presentations will be accessible through the conference web pages and YouTube. If you have access to the internet on your mobile telephone, tablet, laptop or other device, you will have access to the conference presentations.

Where can I find details about all the presenters and when their presentations will be available?

You can do this simply by visiting the EVENT SCHEDULE page which will list what day each presentation will be made available. From this page you will also find a link to each individual speaker to learn more about them and their work, as well as accessing any gift that they are making available.

Please note that some gifts are only available for a specific time.

I am not able to access the video presentations

Firstly, make sure that the presentation you want to watch is actually available. Every day throughout the week five presentations will be made available for a period of 48 hours from 10:00am ACDT (Australian Central Daylight Time) from their individual speaker page. Please visit and book mark the EVENT SCHEDULE page for this information.

If you have checked all of the above, when refresh your browser (Chrome, Internet Explorer, Firefox etc). If this does not work, try copying and pasting the presentation link into another browser.

What does ACDT mean?

ACDT means Australian Central Daylight Time. This time zone is used because that is where I, your conference host, is located (in Adelaide, South Australia). As mentioned above, as all presentations will be made freely available for 48 hours from 10:00am ACDT on their scheduled day, this equates to:

• Los Angeles / Pacific Time (USA - 3.30pm the evening before

• Dallas / Central Time (USA) - 5.30pm the evening before

• New York / Eastern Time (USA) - 6.30pm the evening before

• London / Greenwich Mean Time - 11.30pm the evening before

• Europe - midnight

For other time zone calculations, please visit web sites such as WORLD TIME BUDDY.

I have missed a presentation. How can I watch it?

Please note that all presentations will only be available for free access during the conference week for 48 hours. For this reason, I strongly recommend you bookmarking the EVENT SCHEDULE page so that this does not happen. However, if it does, you can always upgrade to Life Time Access where you get unlimited access to not only to your favourite presentation but also access to all other presentations in both mp3 (audio) and mp4 (video) format that you can save into your own private library.   If you upgrade, you also receive a number of bonus gifts.  Details of how you can purchase Life Time Access can be found here:

How do I calculate Australian dollars into my local currency?

There are numerous free currency converter sites on the internet such as Xe Currency Converter that will enable you to do just that. Due to various fluctuations in the currency market, not to mention fees your banking institution may charge, please sure that you have suitable funds available when purchasing Life Time Access.

My Life Time Access payment was cancelled. What does this mean?

If you do not have enough funds to cover the purchase at the time it is made, then it will be cancelled. Please check your credit card balance and resubmit your purchase. Please note that there is only credit card facility available (no Paypal).  If you do not have option for international payments available on your credit card, you may need to check with your bank.

And sometimes glitches in the matrix happen, so please reach out to me for further assistance.

I have contacted you however I have not received a response

I will endeavour to respond to all customer service queries within 24 hours. Keeping in mind time zone differences however, this may means there may be a delay of up to 48 hours before you hear from me. Please also ensure that you check your SPAM, BIN, RUBBISH, JUNK or other email folders.

Can I get a refund?

If you have signed up for Life Time Access and notice that there appears to have been an irregularity, please contact me so that I can investigate. If an irregularity has occurred, I will contact you and advise you of the pending refund.

Please note that all other refund requests will be considered on a case by case base. However, if you have been granted access to the Life Time Access portal, you will not be eligible for a refund. This is because a portion of all monies received is intended to go towards supporting the important work that some of the presenters of the Re-Awakening the Sacred Self online global conference are engaged in.

If you have any other queries, please reach out to me. It is my aim to make this conference as enjoyable for you watching as it has been for me sitting in the presence of all these wonderful presenters.

Your Conference Host

Frances Billinghurst